Citadines Eurometropole Strasbourg

Disappointing Stay with Poor Service at Premium Prices Pros: - None worth mentioning Cons: - Front desk staff extremely rude and unprofessional - Long waiting times (almost an hours) for basic amenities - Multiple calls needed for simple requests like blanket and oxygen water refills - Basic items (water, tissue paper) not restocked - Room has bad odor - Inconvenient location, far from attractions - Poor value for money considering the premium rates Not recommended for any type of traveler. The service issues start at the front desk and continue throughout every aspect of the stay. Basic requests require multiple follow-ups and hours of waiting. What makes this experience particularly unacceptable is that this is marketed as a premium hotel with high rates 4 stars here. The location adds to the inconvenience, being far from main attractions. Save your money and choose another hotel where basic customer service and amenities are properly provided. Would not stay here again.

Cleanliness is good. Very near to McDonald, petrol station & couple of hypermarkets. In fact just across the hotel building only.

Stay was good.

優點: 房間很大，做飯用的各種設施和餐具一應俱全（雖然可能很多人用不上），英語前台服務非常好。酒店雖然遠離市區，但周邊配套很完美，緊鄰超市、麥當勞、公交站、加油站，到市區就十幾分鍾公交的事，這樣算起來性價比很高。 缺點: 我的大床是兩張小床拼的，中間的拼縫睡不了人，實際上衹能睡一半。房間衞生細節遺漏（衞生間衞生沒問題），可能是一年最熱的旅遊旺季壓力比較大。房間衹有衞生間一個暖氣片，雖然散熱量很大勉強能帶全屋，但還是不如多一點舒服。空調莫名其妙衹有冷風，還對床頭吹，第一晚吹的我頭疼，直接關了

Chambre spacieuse et propre avec un magnifique moment spa

Hôtel très propre et employés très agréables